Return Policy

What is the scott james return process?

We understand that buying things online can sometimes be tricky. You may order something that doesn't fit quite right, we are happy to exchange any merchandise for another size, without a hassle. Refunds can be issued within 30 days, from 30-60 days you will be given store credit that is good for one year.

Returning a Product

We want you to be completely satisfied with your shopping experience with us. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.

• E-mail us
• Include the merchandise you would like to exchange in a box with the original purchase reciept.
• Mail or ship your package to: scott james 160 Newbury St. Boston, MA 02116, Ph.617-247-9700
• We will contact you by e-mail when your merchandise arrives to keep you updated on your exchange/return.

Does scott james pay the return shipping cost for returned merchandise?

No, we do not pay the return shipping cost for exchanged merchandise. However, if you pay to send the item back to scott james, we will exchange the item and ship the replacement to you at no charge. We will employ every resource we have to ensure that your item is replaced promptly, without hassle.